General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Are 02 really that lazy

Despite not being available for a number of years, if you put into google send a free text from 02 it brings you up with an 02 faq page telling you to log in etc. come on o2 stop being lazy and archive this will you, or at least change the page to sa...

Excellent Customer Service

Hello, Just wanting to express to you the excellent customer service I received this morning. I spoke to a lady in the sales department called Patricia, she was very helpful and friendly with helping me decide on my upgrade and although I haven't yet...

Poor deals for long term customers

I have been with O2 for 8-10 years I have three contracts with you and I have just ended a chat session very dissatisfied.In the last three years I have contacted O2 for a new phone just after release and been told that O2 dont do deals on the latest...

O2, please scrape me off your shoe

Made many mistakes thoughout my life. Did one today. So what did I do to put it right. I contacted O2. That was my second mistake. I have PAYG as I have very low usage, about £60-80 pa so no value in a contract. I let my credit drop very low (6p) & f...

Data slowed down

I have had the same contract for 7 years and am a modest user. My contract is unlimited data - which is capped at 10 Gb. Unusually this month and this has NEVER happened in all the 7 years I needed to take advantage of my unlimited data. I used 8GB -...

Apple: Password bug.

Apple has said it is working to fix a serious bug within its Mac operating system.The flaw in MacOS High Sierra - the most recent version - makes it possible to gain entry to the machine without a password, and also have access to powerful administra...

Excellent Service

Customer services come in for a lot of criticism so I thought I would balance things up a bit.My 12 month sim only tariff ends soon. I saw a great deal (sale) in the shop. and rang at 11.30am. I expected a long wait. It was 8 minutes onlyI spoke to a...

Resolved! Disgusted with O2

Today I was horrified and embarrassed to receive a letter from a debt collection agency saying that O2 had instructed them to recover an outstanding amount of £10 (yes, £10!) from me. I have never been involved with debt collection agencies in my lif...

Terrible Customer Service

VoLTE on OnePlus 5

Well I been told by your customer service that O2 supports VoLTE and so does the OnePlus 5. If that's the case why do I not have a VoLTE option appear on my phone like other people's on different networks? Someone else on XDA that works at O2 said th...