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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Service suspended 2 days after renewing

Currently on hold listening to a very bad version of the arctic monkeys trying to find out why my service has been suspended when the recorded message advises me that the amount I owe is zero! Now i have to spend time time listening to the attrocious...

g7rpo by Level 1: Joiner
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  • 18 replies
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Advertising

I am sick and tired getting bombarded with priority and other emails and texts. I haven’t got anything ticked on my profile, I have called O2 so many times and they reassured me that I have nothing active on my profile, HOWEVER I believe that custome...

RHillier by Level 1: Joiner
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Resolved! Can't unlock - code fails

I'm trying to unlock my phone. I need to move to BT becuase their coverage is much better where I need it. The MyO2 "manage your device" page give a 8-digit PUK number. I tried this but it didn't work. I clicked the "unlock my device" link and and 2 ...

Anonymous by Not applicable
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  • 67 replies
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Phone mast

4G calling is now in my area but not showing up on the map wa118hg and the mast as been down since 14th of may and they have but £45 cr on my o2 bill thanks o2 your the best keep up the good work

paddyguy by Level 4: Observant
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  • 11 replies
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Follow or Add?

Not sure exactly where to put this, but I am sure it will be moved if it clearly belongs elsewhere. I've noticed the Mobile view of the Community Forum allows you to "Follow" other forum members: In the Full view, you can Add a forum user "to Friends...

Screenshot_20180606-210110__01.jpg Screenshot_20180606-210313__01.jpg
pgn by Level 77: Grand Master
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Always deliver what we promise......

...... If in doubt under promise and over deliver. That was one of Charles Dunstone's, the founder of Carphone Warehouse, 5 fundamental rules and I think the best of them. You can Google the others if you are interested.Now as a motto for life or bus...

Anonymous by Not applicable
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Hotspot Wifi

what are your thoughts on the hotspots for watching netflix? 

Bram91 by Level 1: Joiner
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New contracts

So i have recently been getting text messages from o2 about upgrading as my contract is up for renewal shortly.So i decided to go check out how much my Samsung S7 was worth against the new S9.In the upgrade/recycle option you select manufacture, mode...