Solved: Re: PAC

Anonymous · ‎13-01-2017

I just wanted to thank 02 for making it nigh on impossible to request my PAC code, have decided it is much easier to just take on a new number. I won't be coming back.

MI5 · ‎13-01-2017

If you are unhappy you can complain here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-01-2017

If you are unhappy you can complain here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-01-2017

It's easy enough to get a PAC....the hard part is getting through to them!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎14-01-2017

Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..

Veritas Numquam Perit

jonsie · ‎14-01-2017

@Cleoriff wrote:
Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..

I couldn't agree more, it would make everyone's life easier.

Has this been put forward as an idea?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎14-01-2017

@jonsie wrote:
@Cleoriff wrote:
Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..
I couldn't agree more, it would make everyone's life easier.
Has this been put forward as an idea?

I was just about to make a post in ideas section..:smileywink:

Veritas Numquam Perit

jonsie · ‎14-01-2017

@Cleoriff wrote:
@jonsie wrote:
@Cleoriff wrote:
Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..
I couldn't agree more, it would make everyone's life easier.
Has this been put forward as an idea?
I was just about to make a post in ideas section..:smileywink:

Great idea.....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎14-01-2017

https://community.o2.co.uk/t5/Community-Ideas/Request-PAC-via-My-O2/idi-p/1031844

Veritas Numquam Perit

MI5 · ‎14-01-2017

O2 use the PAC request to try to talk the customer into staying.
Doing it online would remove that option for them so I can't see them implementing it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-01-2017

@MI5 wrote:
O2 use the PAC request to try to talk the customer into staying.
Doing it online would remove that option for them so I can't see them implementing it.

However, if people want to leave, they want to leave. The option should be available. I am sure CS would welcome the drop in phone calls to request a PAC... I don't work for O2 and I am simply proposing an idea which would make things easier for customers...

Veritas Numquam Perit