PAC request by text to be available from Monday

Anonymous · ‎28-06-2019

https://news.sky.com/story/how-you-can-switch-your-mobile-phone-provider-more-easily-from-monday-117...

Instructions in the article, hopefully that includes O2.

Cleoriff · ‎28-06-2019

Hopefully it does include O2 @Anonymous though we haven't had confirmation yet from O2?

Veritas Numquam Perit

Anonymous · ‎28-06-2019

Can admin clarify this? @Marjo @EmilieT @Martin-O2 @Chris_K

jonsie · ‎28-06-2019

Still showing that you have to call on the support pages. Let's hope they put something on the home page on Monday...

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-06-2019

You just need to text PAC to 65075

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-06-2019

Yes but that information hasn't been updated as yet.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-06-2019

I guess because it won't work until Monday?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-06-2019

No and so they need to let their customers know. Your average customer just follows the support help pages. Guess there may be a few advisers in Retentions getting relocated or made redundant now....

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎28-06-2019

Mmmmmm...well the guide will need updating

Veritas Numquam Perit

jonsie · ‎28-06-2019

Something else which may be redundant

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS