Ordering items that are not available

Nicrae72 · ‎03-12-2014

I ordered an iphone 5c yesterday online that was in stock and paid, waited for delivery today which didn't arrive. Contacted 02 who have informed me that item is not in stock and can't guarantee when it will be so advised to cancel which I have but will have to wait up to 7 days for a refund. I can't believe that O2 do not seem to have a live stock system and was wondering if anybody else gas gad the same problem

Anonymous · ‎04-12-2014

Couldn't this be referred to trading standards?

jonsie · ‎04-12-2014

Well I'm no legal expert but it smacks of malpractice to me.

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Anonymous · ‎04-12-2014

Yes

Happened to me today. Very Very poor service.

MI5 · ‎04-12-2014

@Anonymous wrote:

Very Very poor service.

Agreed......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-12-2014

@jonsie wrote:
We have seen this so many times now that it would appear to be the norm rather than the exception. Do o2 actually carry any stock these days?

To be honest @jonsie I dont think they do. it appears to be all brands of phones ...whereas initially it was the iPhone back in September. I have said this on another thread but I honestly wish we could advise people to stop ordering online. This business practice of taking money and making people wait for an item (when it clearly showed in stock) is immoral and borderline illegal. Who can afford this sort of fiasco so near to Christmas...

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