Not being told an order wasn't being delivered

Anonymous · ‎04-12-2014

Has anyone else had this?

I ordered a new iPhone 6 Plus and paid more to have it delivered today before 10.30.

When I contacted O2 to find out why it hadn't I was told that they were out of stock and it would be delayed! I am sat at home having taken some time off and they didn't even have the courtesy to contact me to tell me.

Am I alone or is it commonplace? I think I might swap to another carrier and I have been a customer since it was BT Cellnet!

MI5 · ‎04-12-2014

As you have already found out.... You are not alone 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-12-2014

All too common i'm afraid.

Anonymous · ‎04-12-2014

As said above you're not the only one.

Perhaps consider cancelling the order and check your local store for stock.

jonsie · ‎04-12-2014

Same old story...Only the names change!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎04-12-2014

If you stick around long enough, it might be BT Cellnet again soon.

Seriously, cancel the order and tell them the reason why. Only problem will be you've probably paid for it already, so you'll have to wait to get your refund.

I DO NOT WORK FOR O2

jonsie · ‎04-12-2014

@Bambino wrote:
If you stick around long enough, it might be BT Cellnet again soon.

Seriously, cancel the order and tell them the reason why. Only problem will be you've probably paid for it already, so you'll have to wait to get your refund.

...and there lies the problem, money taken immediately and 7-10 days to get back.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎04-12-2014

Yet more interest earned in O2's back account at the customers expense.

"We'll grab your money but you can wait 7 days to get it back!"

Will someone who has suffered this PLEASE report this malpractice to the authorities!

Anonymous · ‎04-12-2014

Hello CorkyMcCorky and Welcome to the forum.

It does seem that Netwirks are still having issues supplying the iPhone 6 and iPhone 6+ at the moment.

Perhaps when the refund has completed and if your local O2 shop does not have them then you could try Carphone Warehouse or your most local Apple Store. Be aware both these cannot offer the Refresh Deal.

If you have an Apple Store you could try and reserve one here http://www.apple.com/uk/retail/iphone/ just after midnight and visit the store with ID the next day.

I hope you get your choice of phone asap.

Cleoriff · ‎04-12-2014

I am constantly outraged that this continues to happen day after day to new customers who order in good faith.

We know because we see it all the time on here...but they are still fleecing the gullible.

This near to Christmas people haven't got an infinite amount of money to be taken out of their bank by unscrupulous O2...and then have to wait 7-10 days for them to return it.

I honestly wish we could do something about getting this sorry practice stopped

Veritas Numquam Perit