Not reiving my overdue refund

[Anonymous]

Since the beginning of November I have been chasing for a large refund that I am owed. I was originally informed it would be on my third bill, then told it would be the fourth bill. I have constantly been told the refund has been processed, yet I can’t see it in my bank account. Then they state a different date that it was processed and still it is not in my account. Fortunately I have kept a copy of all my chats which highlight the inconsistencies in their correspondence with me. I have been told twice that it is in my bank account. How would they know! Do they have access to my bank account? I sent a screen shot of my account since the 28/11/2014 asking them to identify the refund because I can’t see it. On the 17/11/2014 I sent a complaint to the Complaints Department and received the usual “we will respond in 5 days” well 5 days were up on the 22/11/2014 and no response.  Every day I contact them and every day the same rubbish.  My patience ran out today and I have sent an email to the CEO and I am now starting to post my grievances on Social Media. I am also within my legal rights to contact them once a day and I am charging them £40.00 a day until that money is in my account. Hopeless and appalling service.  Anyone else having this problem?

[MI5]

Something has gone wrong somewhere but you've done all you can so far.....

[Anonymous]

Hi

I hope they now act upon receiving your e mail and resolve this as it should have been done in the first place.

[jonsie]

You sure about the legal implications and the £40 a day?

[Cleoriff]

@Anonymous  Well you seem to know exactly what you are doing. I particularly like the fact you aim to charge them £40 a day for your trouble.  Please come back and let us know the outcome. It will be interesting for anyone else in a similar position as yourself

[Anonymous]

Yes. I am within my rights to charge a daily rate per email OR phone call.

[Cleoriff]

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@jonsie wrote:

You sure about the legal implications and the £40 a day?

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God smiles on those who give it a try @jonsie 

[MI5]

I once sent an invoice to Vodafone after they messed me around over a faulty phone - They paid it within 28 days

[Anonymous]

I'm glad to hear someone else has taken the same action and invoiced a mobile company. As it stands today my invoice to O2 is £240.00 and rising.

[Bambino]

You go for it. It's about time someone turned the tables on companies that don't repay what they're supposed to in a timely fashion. You should send your experience of this to Watchdog. I'm sure they'd be interested. Good luck. Please keep us posted on how you get on.