Not reiving my overdue refund

[Anonymous]

Since the beginning of November I have been chasing for a large refund that I am owed. I was originally informed it would be on my third bill, then told it would be the fourth bill. I have constantly been told the refund has been processed, yet I can’t see it in my bank account. Then they state a different date that it was processed and still it is not in my account. Fortunately I have kept a copy of all my chats which highlight the inconsistencies in their correspondence with me. I have been told twice that it is in my bank account. How would they know! Do they have access to my bank account? I sent a screen shot of my account since the 28/11/2014 asking them to identify the refund because I can’t see it. On the 17/11/2014 I sent a complaint to the Complaints Department and received the usual “we will respond in 5 days” well 5 days were up on the 22/11/2014 and no response.  Every day I contact them and every day the same rubbish.  My patience ran out today and I have sent an email to the CEO and I am now starting to post my grievances on Social Media. I am also within my legal rights to contact them once a day and I am charging them £40.00 a day until that money is in my account. Hopeless and appalling service.  Anyone else having this problem?

[MI5]

As I had to visit a store on 4 occasions as part of my issue I also included a claim for transport and parking expenses - It was all paid without any question at all.....

[Anonymous]

I did as you suggested and have sent it to Watchdog. I have also posted it on O2's FB. I am going to shame them. 

[Anonymous]

Might be useful to post a link on here (or in a new thread) to what part of the law says we can do that, and the guidelines etc. 

Or would the mods remove it???

[jonsie]

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@MI5 wrote:
As I had to visit a store on 4 occasions as part of my issue I also included a claim for transport and parking expenses - It was all paid without any question at all.....

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But you are a Lord....different for we, the under privileged  

[MI5]

Nah, just send an official looking invoice and most companies will pay up

[jonsie]

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@MI5 wrote:
Nah, just send an official looking invoice and most companies will pay up

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Ah the  old photocopied logo trick....

[Cleoriff]

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@jonsie wrote:

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@MI5 wrote:
Nah, just send an official looking invoice and most companies will pay up

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Ah the  old photocopied logo trick....

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No need for photocopying now... a good printer scanner will get you all sorts of interesting... errrr ...stuff....

(Dont believe I have just admitted that) *Tuts* 

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

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@MI5 wrote:
Nah, just send an official looking invoice and most companies will pay up

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Ah the  old photocopied logo trick....

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No need for photocopying now... a good printer scanner will get you all sorts of interesting... errrr ...stuff....

(Dont believe I have just admitted that) *Tuts* 

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1. Sorry mate.. its in writing now and may be used in evidence.....