General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! 02 is a bad lying company

Just in january i took out 2 contracts on the iphone 5 for 24 months then i went back into their stores last month n they are offering 12month deals they lied to me about they did not know it will be released if i wait one more month.. You know what ...

Resolved! VAT for the amount that already have VAT

Hello , what happened ... I have been charged on top on my monthly bill with £ 4.80 and O2 added this amount to my bill .the thing is that for my monthly bill I already pay VAT and what they did .... They added again VAT for the total .... How it is ...

Resolved! mobile phone upgrade - what would you recommend?

Hi everyone, I've just joined the community! I am very keen to upgrade my phone, but don't have a clue what's the best phone for me. I currently have a Samsung Galaxy Ace, but it's always getting stuck or jammed. Can be very slow and generally, I fin...

Be more dog - a failing commercial strategy?

I'm not sure I believe this!A lot of money (well more than I will ever earn in a lifetime!) has been spent on the 'be more dog' campaign.A BRILLIANT advert...however,I thought that the idea of advertising was to advertise (silly me :(). The ad has be...

Resolved! Unterminated calls

I've just had my O2 bill for November and it's at least ten times the normal amount. Analysis of the bill shows that one call (to our landline at home) at about 9.15 one evening, lasted 7 hours and cost about £100. I remember the call and it was just...

Resolved! Linking accounts

I have 2 contracts. 1 of these, a friend uses. How can I link these both to my O2 & how can I receive itemised billing for both?

O2's failure to unlock phone after 37 days

My latest problems with O2 began on 13 April 2013; I wanted to change service providers. I had difficulty accessing a service via my phone that would enable me to get the PAC and unlock my mobile phone. I had no choice but to go back to the O2 shop. ...

Resolved! Email address to complain

Does anyone know the email address for emailing complaints about O2, the guy on the chat gave me mycare.mail.co.uk but this is not valid

O2: Need more data? scam

I got the following txt saying to call to get extra download allowance...... O2: Need more data? We've noticed you used it all up recently. Boost your allowance and speed things up with a Bolt-On. To find out more, call 2202. the txt was from "O2UK" ...

Disruption due to the current storms Scotland

On the Live status page there is this announcmentUpdate 05/12/13 09:15hrsParts of our network have been affected by the power disruption caused by severe weather in the Highlands and Islands of Scotland.So some O2 customers may be not be able to make...