cancel
Showing results for 
Search instead for 
Did you mean: 

Order still processing

CR3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I ordered a phone on December the 2nd, got sent the contracts, payment got taken, paid for next day delivery but the order is still processing, spoke on the bot chat and phoned up but no answers, does anyone know why this is please?

Message 1 of 4
847 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@CR3 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
836 Views

CeeJ
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am having the same problem, ordered on 9-12-23 paid for Sunday delivery, my order is still processing. 

I have phoned up twice on 202 but just got told sorry and can take 3-5 working days to get a reply back from packing team. 

Message 3 of 4
803 Views

Oxonian
Level 37: Blazing a Trail
  • 11256 Posts
  • 289 Topics
  • 33 Solutions
Registered:

@CeeJ 

I would suggest that you do not contact 202 ; please use the contact mechanisms that @MI5 has detailed.  

Message 4 of 4
780 Views