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Order still processing

CR3
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I ordered a phone on December the 2nd, got sent the contracts, payment got taken, paid for next day delivery but the order is still processing, spoke on the bot chat and phoned up but no answers, does anyone know why this is please?

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MI5
Level 94: Supreme
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@CR3 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CeeJ
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I am having the same problem, ordered on 9-12-23 paid for Sunday delivery, my order is still processing. 

I have phoned up twice on 202 but just got told sorry and can take 3-5 working days to get a reply back from packing team. 

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Oxonian
Level 36: Perceptive
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@CeeJ 

I would suggest that you do not contact 202 ; please use the contact mechanisms that @MI5 has detailed.  

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