Online chat

[Anonymous]

Thank you to Mudit and Michelle (capita management). Normally online chats a useless and difficult, however O2 surprised me with great customer service and results.

[MI5]

That's good to hear

[Beenherebefore]

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@Anonymous wrote:
Thank you to Mudit and Michelle (capita management). Normally online chats a useless and difficult, however O2 surprised me with great customer service and results.

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But explain the problem........please !

[Anonymous]

I wanted a new phone, mine had died due to a water (1year old toddler ) issue and they birth helped with a fantastic upgrade, easy to carry out online, no laborious lengthy phone calls, upgrade with a very competitive deal indeed.

[MI5]

May I suggest you consider an insurance policy for the new phone ?
https://www.o2.co.uk/shop/insurance/mobile-insurance
(Other insurance policies are available)

[Anonymous]

Indeed. Thank you.

[MI5]

No worries - I'd hate for the new phone to take a bath too 😞

[Bambino]

You can also check to see if your homeowner's insurance will cover your phone. Some banks have insurance coverage for phones too.

[jonsie]

Insurance of any description will help you out should you have any problems in the future. Home insurance is the best option, add personal items up to a certain value at no extra cost.

[Anonymous]

Hi @Anonymous and Welcome to the forum.

It's good to hear o2's Customer Service helped you.