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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 400 Views
  • 24 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4958 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 16960 Views
  • 98 replies
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Resolved! Texting abroad

Hi New to this texting thing , is it 001 or +01 to text america hope you can helpThanks in advanceTone39

Anonymous by Not applicable
  • 927 Views
  • 2 replies
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Community downtime

Hi guys, You might have seen the community go down twice for 2-3 minutes in the last hour. We've tested a new technical configuration which will make it easiers for people to register. Nothing to worry about Cheers, Leonard

Anonymous by Not applicable
  • 843 Views
  • 3 replies
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Resolved! Icons

I have an icon at the top of me mobile that looks like a square with 2 capital N's in it. Any ideas what this is.

Anonymous by Not applicable
  • 1273 Views
  • 6 replies
  • 0 kudos

Resolved! smtp server taking 70 seconds to send email.

My PC waits and does eventually send, so does my ancient Sony-E non-smart phone,however my Nexus 4 smartphone won't wait long enough and so can't send anything!Annoying. O2 please respond, and how about putting a message up on your website tellingus ...

Anonymous by Not applicable
  • 1055 Views
  • 5 replies
  • 0 kudos

Ditch Guru's & Live Chat

Seriously, You could save yourself a lot of money! I have never had anything regarded as help from either, I end up informing either the "Guru" or "Live Chat" of the situation that it is within O2. How many people have had to explain the situation to...

Anonymous by Not applicable
  • 2261 Views
  • 46 replies
  • 1 kudos

Resolved! Receiving international calls

My partner just called me from cancun Mexico . Will I get charged for receiving this call ?? im on pay monthly . He was calling from a payphone and not a his mobile at ten dollars a minute . Cant seem to find any rates anywhere

Anonymous by Not applicable
  • 52935 Views
  • 7 replies
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Resolved! HELP! Can't configure o2 e-mail to Outlook express!

Been following all instructions-just get this error message 'Message number 1 could not be retrieved. Account: 'brachethecub', Server: 'mail.o2.co.uk', Protocol: POP3, Server Response: '-ERR cannot open disk file error 2', Port: 110, Secure(SSL): No,...

Anonymous by Not applicable
  • 956 Views
  • 2 replies
  • 0 kudos