O2 website Header page change - feedback needed

[Cleoriff]

Yesterday I noticed a change in the O2 community header (home page) whilst using my laptop

It happened half way through the day.

Luckily I was able to take a snip of what it used to look like as I had a tab open from when I first logged on

This is how it has always looked ...

After 1pm it looked like this ....

So to answer the questions I am sure will follow

1) This is on my laptop using Firefox 55.0.3 (latest version)

2) I have tried it on Edge and Chrome on laptop and it's also showing the 'new' second header

3) I have cleared cache and cookies...

So a few questions....

Why the change?

Has anyone else noticed the new header on PC?

Personally I find it a real annoyance. Half the tabs are no longer showing....the Apps tab can't be found in any of the sections.

There is no point asking me what it looks like on my phone as I use my laptop 99% of the time I am online and wouldn't notice if anything had changed on my mobile....

[Cleoriff]

I have only noticed it a couple of times over the past 10 days or so. I ignored the first couple of times, thinking it was some other 'glitch' ....but seeing it happen to two topics earlier this morning. I thought it was worth a mention...

[MercedesS]

Hello @Cleoriff and @jonsie! yes, we have reported it to Lithium some weeks ago because when we move topics, they all appear like new when they shouldn't. Hopefully, the bug will be fixed soon 

Thanks for letting us know 

And I guess you have noticed that the "test for the new navigation" is done so... all back to normal again  for now 

[jonsie]

Good news and let's hope the new update is ready soon ☺️

[MercedesS]

Morning guys!

The new header test in on again. The problems you have reported should have been fixed.

Please, let us know 

[Cleoriff]

All fixed for me on PC @MercedesS.

It reverted to the normal header page after 2 days. I am now seeing this (which is exactly how it should be) and creating no navigational issues at all

Also I am now again able to copy and paste images directly to the forum.....

[MercedesS]

Thanks for telling @Cleoriff! 

If you get the new one again and see any problem, let us know 

[jonsie]

Unexpectedly mine has reverted on the Samsung Tab. Much better!

[MercedesS]

Hello guys, 

We got a nice update from the O2 Web Optimisation team on the current global navigation test and your feedback!!! 

"Hello guys, Thanks for all your comments.

We’re always looking at ways to improve the website and your feedback is really important to us.

We want to make the site easier to navigate, and are currently running a test on the global nav, which is why some of you will be seeing the new layout. The method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. We use web browser cookies to keep customers within the experience they first encounter during the test duration, which means if you see the new navigation, you will continue to see it when you come back to the website as long as it’s on the same device/web browser and the test is still active.

The reason why we AB split test is to robustly measure the impact the new navigation is having on our customers, and make sure that we are making a change that is having a positive impact on our customer experience. We typically run our AB test for 2 – 4 weeks, as that’s how long it takes to get final results.

It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming.

Thanks, O2"

[jonsie]

Thanks for the explanation 😊

[Glory1]

Interesting I saw the new layout before I signed in and then went back to the old layout after I signed in.

There is a statement that it is a customer forum. But I think the statement needs to be in 'bold' lettering to stand out more. I only noticed it because I was looking for it. It could be easily missed if you logged on for the first time.