O2 website Header page change - feedback needed (part 2)

[MercedesS]

Hello guys

We are sure you have already noticed that we have a new Global navigation test today.

It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!

Test details

• This test is expected to launch on the 1st November and run for some weeks.
• The test will run on Desktop, Tablet and Mobile.

Why?

A new navigation design should simplify the customer journey. The key changes are colours & icons. 

Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience. 

[MercedesS]

Hello guys

Any more ideas? Keep your feedback coming 

[MI5]

The only problem I've had is that if you try and copy MyO2 as a link to paste into a reply you get some weird link that doesn't go anywhere.

[MI5]

https://accounts.o2.co.uk/
It also logs me out of the forum but that has always been an issue when viewing other o2 web pages on mobile.

[MercedesS]

Thanks @MI5!

All ideas added. Thanks so much for the help