O2 social media

[NetworkNorm]

I notice that whenever someone sends O2 a  negative message on X (Twitter) they get a response saying that “Due to system limitations, they can no longer respond on this platform” 

This sounds like nonsense to me and is more of a case that they just don’t want to respond on X anymore, that’s a bit different to “system limitations” bearing in mind they are still paying £000’s a year for a fully verified account.

I manage a corporate SM account as part of my role and know that every social media management tool includes support for X posting as well as Facebook and Instagram.

Why can’t they just be honest? System limitations my a##e

[NetworkNorm]

Yet here’s an example of when they have been able to respond on X https://twitter.com/o2/status/1989273261679767884?s=46&t=Jn0IMlBlKxTtOMXyfRFwpw 

Ironically immediately after telling someone they couldn’t respond due to system limitations. 

[pgn]

O2 will not offer support on X - been like that since sometime in Jul-2025. Even Guide: How to find help & contact O2 was updated by the Forum Manager to remove the link to X/Twitter from the Social Media section.

Nobody here on the Forum knows exactly why, @NetworkNorm 

[NetworkNorm]

Talk about left hand not knowing what right hand is doing… Virgin media asking O2 to assist a customer on X, despite O2 claiming they can’t assist on that platform. 

https://twitter.com/virginmedia/status/1990849998611767576?s=46&t=Jn0IMlBlKxTtOMXyfRFwpw

[madasaf1sh]

Lots of other companies have pulled support from X due to changes in API costs and also the platform, so they have moved to Meta based platforms..

And they are all telling them to contact Customer Services..