O2 Repair Service

[Anonymous]

I have returned my phone for repair but engineers can't replicate the fault so are sending back which I understand. I asked the repair centre if I could replicate the fault in the O2 shop would they accept the O2 representatives endorsement. They said no the engineer must be able to replicate the fault but I could keep returning my phone to them to see if they can replicate the fault. Apparently the O2 representative witnessing the fault is not good enough and I am expected to either put up with the problem or keep returning my phone for repair in the hope an engineer can replicate the fault. A phone whose battery regularly goes from 40% to switching off in under 5 mins is no good to me, pretty poor customer service and off to EE to see if they will buy the last few months of my contract out.

[Anonymous]

Thanks for all the replies, it is an HTC One Mini which is only 18mths old. I don't have an issue with the engineer it is the policy that they won't accept an O2 shop representative's word. There is no pattern to it, I was complaining to an O2 guru online about it and the battery went from 46% to switching off in a few minutes, the phone is sleeping and it happens, using some apps it happens, like I said, no pattern. 

I don't see why I should be tied into a 24mth contract and the battery doesn't last 18mths, making my phone totally unreliable. It also seems unreasonable that I have to keep sending it back for them to run the same tests in the hope that it happens when they have it, why not keep it for a couple of weeks and keep testing it until it does happen.

[MI5]

In that case I would contact HTC directly.
http://www.htc.com/uk/contact/phone/

[PhoneDoc]

Has a factory reset been performed on the phone by yourself or the repair agents? If it's a software issue that should solve it. If it's a hardware issue then I'd take @MI5's advice and contact HTC directly. 

[Anonymous]

I had an HTC Windows Phone 8 which had problems with the charging port detatching. Now it was over a year ago so it may have changed, but it was fairly straight forward, contacted HTC, gave them the IMEI number etc couple of days later a courier took the phone away, four days later sent me a new one (couldnt be fixed). Don't get me wrong its annoying not havng your phone for a weekend. Hopefully its just software related so they will reinstall the software and Bobs your mothers brother, if not a new one.

[Anonymous]

Anovo at it again. Don't actually repair the problem or admit there is a fault.

As others have advised contact HTC

[Anonymous]

I have just got my phone back reset by the engineers, so let's see what happens, thanks to everyone

[jonsie]

Fingers crossed for you....

[Cleoriff]

I hope all goes well this time @Anonymous. Let us know...

[MI5]

I doubt it's a software issue but hoping for the best.

[gindygoo]

I can see a call to HTC in the ops near future...

You've been given great advice and the manufacturers usually provide a much more palatable outcome than anovo (shouldn't anovo be added to the swear filter btw 😛) will offer.

Fingers crossed for you.