General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

premium information received?

I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this ...

Resolved! CONTRACT UPGRADES

Hi, Looking to upgrade early but I find so many better O2 deals onsites like moneysupermarket.com. Why can't I access these deals even tho I am with o2? Also the Experis z5 Gold is available on the site for O2 but not internally on the upgrade option...

Resolved! Complaint

Online chat and repair arrangements are proving to be a complete waste of (hours) of my time and are unable to get any further than agreeing to do a repair. Could someone please inform as to how the complaints process works and how I complain. Cjeers...

Resolved! o2-email.co.uk emails! apparently not from o2

so on the second of november i receive an email from news@o2-email.co.uk stating:"November 2015It's time to renew your contract. And upgrade your phoneGood news. You can renew your contract from Saturday 07 November. There are several upgrade options...

hold music when on hold from your mobile

Hi peeps,bit of a long shot here but does anybody know who sings the song when your on hold from your mobile to 02 number 202,it sounds a bit like franz ferdinand and contains lyrics about a fire!Any suggestions would be greatly apprecited thx jonny ...

Resolved! Fibre Optic Upgrade

BT are installing Fibre Optic cables to some of the transmitters in the Madeley Telford area does any one know why.Is it ready of upgrade to 4g or to improve the capacity of the cell

Resolved! I am leaving 02 to go to virgin

I am leaving O2 to go to Virgin. I already have my pac code.will I have to pay to get my phone un blocked before I can use the Virgin sim??and if so how much does it cost please.

Resolved! Email

So.. I use Gmail on my phone.. But have Hotmail too for less important things. With Hotmail.. I deleted all the emails and they've all come back.. Twice! Strange x

Resolved! Unlimited Text Messages are NOT what they seem

Hi O2, The terms of my contract give me UNLIMITED text messages. Imagine my surprise then, when i looked at my bill to see it is £6 higher than what it should be.This is because: If i add 3 recipients into a TEXT MESSAGE and send it, you define that ...

Resolved! Can I upgrade my data amount?

My daughter has an iPhone 6 and she's had it for a year now but she got 1 gig of data which she uses very quickly, I don't want to upgrade her phone and pay off her contract but I was wondering if I could upgrade her contract? As in pay a few extra p...