I have returned my phone for repair but engineers can't replicate the fault so are sending back which I understand. I asked the repair centre if I could replicate the fault in the O2 shop would they accept the O2 representatives endorsement. They said no the engineer must be able to replicate the fault but I could keep returning my phone to them to see if they can replicate the fault. Apparently the O2 representative witnessing the fault is not good enough and I am expected to either put up with the problem or keep returning my phone for repair in the hope an engineer can replicate the fault. A phone whose battery regularly goes from 40% to switching off in under 5 mins is no good to me, pretty poor customer service and off to EE to see if they will buy the last few months of my contract out.
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