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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43915 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35825 Views
  • 45 replies
  • 6 kudos

I have just wasted 6 hours of my life dealing with the worst customer service i have ever experience

These guys manage to make Vodafone look good and they are PatheticHonestly the indian call centre is not fit for purpose. All i wanted was to set up the O2 app and register a payg sim, Sadly thids is beyond the cspsbility of the retards they employ. ...

Switch Up - Phone blacklisted under Asset Watch

Has anyone else used the 02 Switch-Up service and encountered issues with IngramMicro refusing to proceed due to blacklisting from Asset Watch? I recently used the Switch-Up service to move from a Pixel 9 Pro Fold to a pixel 9 Pro (non-fold), only to...

Price Rise 2025

When playing around in MyO2 I came across the followingMonthly price of your Airtime Plan will increase each year from your April bill.Please refer to your current contract form for details of this increase.Excludes Essential Plan. So I looked up my ...

Enlli by Level 69: Guiding Light
  • 179 Views
  • 3 replies
  • 1 kudos

Bad experience

I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do The shop it's being delivered to says my...

Pau1 by Level 1: Joiner
  • 407 Views
  • 3 replies
  • 1 kudos

Worst company I've had the pleasure of dealing with

These people are simply the worst I've had the pleasure to deal with in a long time. The first thing they did is lie about the contract sneaking in a 4 year deal after agreeing a 2 year. I cancelled the phone within a few days and they still tried to...

Soreloser by Level 1: Joiner
  • 288 Views
  • 7 replies
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FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

KRB78 by Level 2: Apprentice
  • 1410 Views
  • 12 replies
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'Classic pay-as-you-go' not receiving texts or calls

I have the 'Classic pay-as-you-go'. In the last week, incoming texts have not arrived, and incoming calls have gone directly to the message service (even though my phone is on and the 'Do not disturb' is off). The only way I've found to solve it, is ...

Sun9 by Level 1: Joiner
  • 197 Views
  • 3 replies
  • 0 kudos