Solved: O2 Customer service useless!

Anonymous · ‎25-09-2013

I've been trying to ring o2 customer service for the last few days between the hours of 8am and 9pm and cannot get through. I only want to find out how much it will cost to buy out my contract on o2 refresh and it's a few months' til my upgrade. I went online to use the chat option but that was no use either. I phoned at 8am on the dot hoping I would get through and surprise surprise was told to ring back later! So I tried to go through to the cancellations line and got the same message. Think people are going to get very annoyed and leave if this is not sorted!!

Toby · ‎25-09-2013

Hi georgyb,

Sorry that you;re having trouble getting through to them. If you don't mind, keep trying today for me and if you still cant get through, send me a private message and I'll see what I can do.

I'm Toby by the way, the community coordinator :).

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎25-09-2013

They are so busy at the moment it's unreal.

I'm wondering if the site o2 staff can help you.

I'll Flag this post and ask.

You Could try e mailing them to ask for a callback.

https://www.o2.co.uk/apps/help/help

@Toby
@Chiara

Can you help.

Rycal · ‎25-09-2013

You could always try phoning your nearest store or popping in to check.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

Toby · ‎25-09-2013

Hi georgyb,

Sorry that you;re having trouble getting through to them. If you don't mind, keep trying today for me and if you still cant get through, send me a private message and I'll see what I can do.

I'm Toby by the way, the community coordinator :).

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎25-09-2013

Ye tried 7 times today at varying times and just cant get thru to upgrade, keep saying sent details to phone byt i lost my ohone which i reported and then they sent me normal and micro sims for an iohone 5 aaaarghhh!!!!

Anonymous · ‎25-09-2013

Thanks for your help been trying on and off all day no luck as yet very frustrating! Will try an o2 shop at the weekend hoping I can upgrade on refresh on there someone told me over phone only??!