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We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.
My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.
Today I needed to ring 202 to change to a 12 month sim only tariff. I was quite apprehensive having heard so many horror stories on here about long waits, calls being cut off etc....
I phoned at 8.40 am. After a few seconds I was connected and prepared myself for the long wait.
What a surprise.
Within a minute i was put through to a lovely advisor (Marie) who dealt with my request in a helpful professional manner. She was an absolute joy to talk to. I was told my new tariff changeover would take place within 24 hrs
Text has already been received to confirm it has now changed.
Total time on the phone 10 minutes
Well done O2. Thanks to Marie (based in Rotherham call centre) It was a real pleasure talking to you 
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Good to hear a bit of positive feedback regarding customer services.
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@Anonymous wrote:
Very nice & good feedback, perhaps @Toby could feed this back to the lady
I agree Rob. It would be nice if Marie had some official feedback. They receive so many complaints... it is good to have an opportunity to balance this.
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Told you they'd sort you out
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@MI5 wrote:
Told you they'd sort you out
You did indeed. I just didn't think it would be so quick. I had prepared myself with a cup of tea, newspaper and phone on speaker 
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Always best to be prepared 
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Not sure she needed a rubber.
Unless of course she was writing some notes in pencil.
Unless of course she was writing some notes in pencil.
