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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Former Staff
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Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Message 1 of 118
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RafaC
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Compliments to Nikunj, an online chat advisor who have helped @Abi21! Thanks for sharing with us slight_smile
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Message 91 of 118
2,081 Views

RafaC
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Great feedback to Daniel from Twitter's social media support team! Thanks for sharing @AM9 😊

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Message 92 of 118
2,073 Views

RafaC
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Praise given to O2 advisor Patient Njoku from @Amir1_ ! Thanks for sharing it on the community 🙂

 

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Message 93 of 118
2,060 Views

lewys-gp
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Great feedback for Hayley from @Aaron_Op_S ‌😁‌. Thanks for sharing!Screenshot 2022-03-15 at 10.34.11.png

Community Manager for the O2 Community 🙂
Message 94 of 118
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lewys-gp
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Some great feedback for a Customer Service advisor named Jaret 😁. Unfortunately, we may have a bit of difficulty finding them, as the OP deleted their account. But, still happy to share it here on this thread!

 

Screenshot 2022-04-01 at 09.47.14.png

Community Manager for the O2 Community 🙂
Message 95 of 118
2,022 Views

RafaC
Former Staff
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Always good to see some positive feedback on our community! This time around praise was given to Carole Delooze. Thanks for sharing it @Sonia4!!

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Message 96 of 118
2,010 Views

lewys-gp
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Thanks for leaving some feedback on the community, @Reviewme 😄.

 

Screenshot 2022-04-06 at 10.17.16.png

Community Manager for the O2 Community 🙂
Message 97 of 118
2,002 Views

lewys-gp
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Thanks for leaving some feedback on the community, @Cdodd 😁.

 

Screenshot 2022-04-07 at 13.17.12.png

Community Manager for the O2 Community 🙂
Message 98 of 118
1,989 Views

RafaC
Former Staff
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Always good to see some positive feedback on the community, thanks for sharing it @Ot976555 

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Message 99 of 118
1,930 Views

RafaC
Former Staff
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Thanks for stopping by and sharing your positive experience with customer services @Pipstop78!
Screenshot 2022-07-01 at 09.00.58.png 

Message 100 of 118
1,835 Views