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My Trapped Fly feedback

Trapped_fly
Level 2: Apprentice
  • 16 Posts
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Registered:

“Come here to have general discussions or leave feedback on your experience with O2.”

 

O2 Network Update: Your location …

Sorry to hear you’ve had network problems. We’ll keep checking for a fault and update you within 24 hours.

For tips on staying connected, try …

Don’t want to receive any more updates on this network issue? …

Terms apply.
IMG_0516.png

Obviously I must wait to post as there is no data linkage from O2-UK local 4G mast.

I have resorted to giving my feedback back here as O2-UK usually respond with a text saying …

O2 Network Update: Your location …

Here’s a quick update about your service issue.

We’ve checked for faults in your area and haven’t been able to find any. If you’re still experiencing issues and you want a Guru to contact you, please go to …

For handy tips to help you stay connected, visit …

Terms apply.”

 

That is much appreciated but it just goes on … ENOUGH IS ENOUGH!

Don’t worry if your tariff price looks a little high
… but I DO ‼️ and that in April 2024
the price increase will be calculated
on that Higher Price not the monthly cost.
Trapped_fly.
Message 1 of 12
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Enlli
Level 66: Unequalled
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Registered:

You do realise that there is nobody from O2 here to read your post.

Not sure how long you have left of your contract but

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 12
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Trapped_fly
Level 2: Apprentice
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Registered:

Thanks @Enlli yes I do realise that but I can keep adding my intermittent outages.

Here is the most recent …
IMG_3158.png

Don’t worry if your tariff price looks a little high
… but I DO ‼️ and that in April 2024
the price increase will be calculated
on that Higher Price not the monthly cost.
Trapped_fly.
Message 3 of 12
587 Views

Oxonian
Level 31: Resolver
  • 7136 Posts
  • 136 Topics
  • 24 Solutions
Registered:

Trapped_fly
Level 2: Apprentice
  • 16 Posts
  • 4 Topics
  • 0 Solutions
Registered:

My purpose here is to “leave feedback on your experience with O2.” for other members of this community to see as O2-UK themselves suggest.

IMG_0527.jpeg

@Oxonian thank you for your gem of a reply …

the precise information suggested …

all of which I am doing daily.

 

The fault consists of sudden (short) data connection outages …
always at an awkward moment for completing a task.

 

IMG_0524.jpeg
IMG_0524.jpeg

O2 Network Update: Your location :

Sorry to hear you’ve had network problems. We’ll keep checking for a fault and update you within 24 hours.

IMG_0525.jpeg
and so it goes on …

I wonder when O2-UK management will become aware of my well-meaning feedback here?

Perhaps they have designed these pages as a black hole for problems?

 

With fingers crossed for the 23 May … for the successful mast maintenance locally.

Don’t worry if your tariff price looks a little high
… but I DO ‼️ and that in April 2024
the price increase will be calculated
on that Higher Price not the monthly cost.
Trapped_fly.
Message 5 of 12
512 Views

Bambino
Level 85: Esteemed
  • 23388 Posts
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Registered:

@Trapped_fly O2 does not monitor this site. You're whistling in the wind.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 12
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Trapped_fly
Level 2: Apprentice
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Registered:

Thanks @Bambino clearly so (they used to and do still direct people here …)

“Come here to have general discussions or leave feedback on your experience with O2.”

IMG_0529.jpeg
Still whistling! Well!  More “buzzing wildly” like a …
Trapped_fly

Don’t worry if your tariff price looks a little high
… but I DO ‼️ and that in April 2024
the price increase will be calculated
on that Higher Price not the monthly cost.
Trapped_fly.
Message 7 of 12
486 Views

Bambino
Level 85: Esteemed
  • 23388 Posts
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Registered:

@Trapped_fly Yes you can certainly 'discuss or leave feedback' here. That doesn't mean that O2 will do anything about it, and I can tell you that they won't. Below is their attitude towards customer feedback.

Bambino_0-1716296395273.jpeg

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 12
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Trapped_fly
Level 2: Apprentice
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Registered:

Hi @Bambino@Oxonian@Enlli 

 

I have spent the last few weeks following the suggestions given by @Oxonian which included these two links:

 

“These might help @Trapped_fly :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? “


This morning again an outage (Saturday 31st May)


This afternoon I have noticed my 4G data signal is now 5G.


IMG_6389.jpeg

 

I feel O2-UK are due a “thank you” from me for the upgrade in my locality.

 

My guess this was in the pipeline anyway but Feedback here

and on the ‘My Network’ app probably helped.

Don’t worry if your tariff price looks a little high
… but I DO ‼️ and that in April 2024
the price increase will be calculated
on that Higher Price not the monthly cost.
Trapped_fly.
Message 9 of 12
256 Views

Oxonian
Level 31: Resolver
  • 7136 Posts
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Registered:

Please report back @Trapped_fly once the upgrade has been completed and you have taken the opportunity to test it. I hope, fingers crossed, that it will help to alleviate your problem. 👍

Message 10 of 12
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