Hi, today I agreed to a new phone and plan deal. This was all done via the O2 chat advisor. The advisor also offered to waiver payments for months 2, 3 and 4. I have the chat transcript emailed to me by the advisor.
I know after 14 days we are committed to our contract. I am new to O2 and I would like to know if what the O2 advisor says is official? My concern is what if I get charged on the months I have been told the payments will be waivered. Where does that leave me? So I would like to ask the community, do they always get what they have been promised?
Please let me know if I should be concerned, so that I can cancel within 14 days.
Never heard of this before.
I'd advise you call customer service on 202 to check.
If there is any offer on, none is advertised on the website, bear in mind that the offer would apply only to the airtime and you would have to pay for the device plan on those months.
I was looking for deals on the O2 website and selected to have a chat with the advisor. I told them which deal I was after and told them I had been offered something a little cheaper elsewhere, they then told me to hold and came back offering to waiver 2 months. I then told them it was still a little more than what I was offered and then I got told they will waiver 3 months. I then asked if they would also waiver the £20 upfront cost as I am looking to bring 2 lines over and again after they went of and checked, they managed to get this agree to aswell. At check out I saw the £20 upfront cost taken off. I just wanted to know about the other promise of months 2 ,3 and 4 being waivered. Anyone experienced such discount being discussed and then not received it?
I spoke to Customer Services first thing this morning.
I told them that I am a new customer and wanted confirmation that I will be reeiving the 3 months waiver that I was promised on the O2 Advisor chat.
They checked the chat transcript and found that the 3 months waiver was discussed 3 times and assured me that I will be receiving the discounts. They have also made a case on the system to say I called in and asked them to confirm this.
Hopefully everything should be ok.
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