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O2 Advisor chat

MMian
Level 1: Joiner
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on ‎13-10-2019 21:16

on ‎13-10-2019 21:16

Hi, today I agreed to a new phone and plan deal. This was all done via the O2 chat advisor. The advisor also offered to waiver payments for months 2, 3 and 4. I have the chat transcript emailed to me by the advisor.
I know after 14 days we are committed to our contract. I am new to O2 and I would like to know if what the O2 advisor says is official? My concern is what if I get charged on the months I have been told the payments will be waivered. Where does that leave me? So I would like to ask the community, do they always get what they have been promised? 
Please let me know if I should be concerned, so that I can cancel within 14 days. 
Many thanks

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MI5
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on ‎14-10-2019 09:53

on ‎14-10-2019 09:53

Glad you have confirmation.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-10-2019 14:09

on ‎14-10-2019 14:09

Great news thumbsup

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MMian
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on ‎14-10-2019 18:17

on ‎14-10-2019 18:17

WoW.

I ordered yesterday (Sunday)
I had my new Sim & Phone today at 10am. Thats good service.
I just hope the receiption and data speed is decent around me. I am in Slough near the flagship HQ office, so I am expecting top performace.

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MI5
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on ‎14-10-2019 18:19

on ‎14-10-2019 18:19

@MMian wrote:

WoW.

I ordered yesterday (Sunday)
I had my new Sim & Phone today at 10am. Thats good service.
I just hope the receiption and data speed is decent around me. I am in Slough near the flagship HQ office, so I am expecting top performace.

You'll be in the first area to get 5g too wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RyanK1992
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on ‎15-10-2019 11:48

on ‎15-10-2019 11:48

Glad you got this sorted!

I also got the 3 months free airtime offer too so I'm glad it was an easy process for you slight_smile

iPhone 11 PRODUCT RED
Apple Watch Series 4
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