Worse Customer Experience Ever

[Worst_Experienc]

As an O2 customer of over 30 years, with 3 accounts, I have experienced the worst customer experience ever.  I'd be interested to know if customers have experienced a similar experience.  In a nutshell:

18/12/25 - requested upgrade for one of my accounts, with delivery to store for collection.

No update from Christmas.

Made four attempts through Live Chat to get update, keep being told in processing.

09/01/25 - still being told in processing.  I've asked for transcripts of my chat history but they can't send.

Is this a typical O2 experience?  Would appreciate any help from the O2 community.

[Enlli]

Is this typical? Yes

Many posts with the title Worst Customer Services ever.

Have you contacted sales directly

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline.

The social media team are better than normal CS