Not accepting discount - told to leave O2

on 28-09-2015 15:06
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on 28-09-2015 15:06
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on 28-09-2015 15:11
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on 28-09-2015 15:11
O2 Open (30% discount) frequently excludes new release handsets until a few months down the line. At the time of writing the 6s and 6s+ are both excluded. I would expect them to be permitted for discount around January '16.
Unfortunately there is nothing anyone in-store on on the phone can do as it is the powers that be higher up who make the decision on when the discount will be permitted.
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on 28-09-2015 15:21
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on 28-09-2015 15:21
Your best course of action is to register your complaint here http://www.o2.co.uk/how-to-complain
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-09-2015 15:37
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on 28-09-2015 17:02
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on 28-09-2015 17:02
Loyalty is a one way street I'm afraid. Vote with your feet. Fair deal for all doesn't cover it but it's always the same, Iphones aren't available for open discount until at least 6 months after launch. O2 reason that supply and demand dictates squeezing every bit of profit when possible. Plenty of people queuing up to buy the iPhone. ...

