charger port and charger

Anonymous · ‎28-09-2015

Am having problems with my charger port and charging my phone. When I put my phone on charge it doesn't charge. I have guarantee on my phone so will it cost to get a new charger or get my charger port fixed?

Cleoriff · ‎28-09-2015

Hi @Anonymous

What phone have you got...and how old is it?

If it is still in warranty (under 12 months for iPhones...2 years for Samsung) it may be better to give the manufacturer a call?

Veritas Numquam Perit

Anonymous · ‎28-09-2015

It's a Samsung s6

Anonymous · ‎28-09-2015

And I bought it in June

Cleoriff · ‎28-09-2015

Well it's only 3 months old so still in warranty.. My advice would be to give Samsung a ring tomorrow... They are the best people to deal with this...

0330 SAMSUNG (726 7864)

Veritas Numquam Perit

MI5 · ‎28-09-2015

If it's not deemed as user damaged they will fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-09-2015

@MI5 wrote:
If it's not deemed as user damaged they will fix it.

Which is quite possible what o2's repairers will say...deal with Samsung direct.

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