No order confirmation email
on 15-06-2014 11:59
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-06-2014 11:59
Hi, I was just wondering if anyone else has had the same problem. I ordered the new nokia lumia 630 friday, still didn't have no confirmation email, spoke to numeros people got told different things. The first guy said that my order had gone through and would be with me by monday, then the other people said there's no information about my order at all. The money got deducted from my bank account, I just want my new phone that I have paid for or my money back. Very annoyed with o2 right now, as they don't deal with stuff as well as i thought. would like to know if any one has the same problem or similar problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-06-2014 12:04
We always recommend a phone call in these situations.
Customer Service
From your O2 mobile 202 Free
From a landline 0344 8090202 Standard UK Rate
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 15-06-2014 12:10
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-06-2014 12:10
- 95563 Posts
- 612 Topics
- 7137 Solutions
on 15-06-2014 12:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-06-2014 12:11
If you ordered Friday I wouldn't expect you to get the phone yet unless you paid for Saturday delivery?
Is here anything at all showing in My O2?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-06-2014 13:11
Yeah I know that I won't receive the phone yet, just think its a little weird how I haven't had any confirmation about my email, apparently they can't find my order but the money has been deducted from my account, I'll wait until tomorrow then contact them by phone
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-06-2014 13:12
Does sound weird that you've had no communication.
Nothing in your spam folder I assume ?
Let us know how you get on.