No order confirmation email

Anonymous · ‎15-06-2014

Hi, I was just wondering if anyone else has had the same problem. I ordered the new nokia lumia 630 friday, still didn't have no confirmation email, spoke to numeros people got told different things. The first guy said that my order had gone through and would be with me by monday, then the other people said there's no information about my order at all. The money got deducted from my bank account, I just want my new phone that I have paid for or my money back. Very annoyed with o2 right now, as they don't deal with stuff as well as i thought. would like to know if any one has the same problem or similar problem

MI5 · ‎15-06-2014

Did you call or use live chat?
We always recommend a phone call in these situations.
Customer Service
From your O2 mobile 202 Free
From a landline 0344 8090202 Standard UK Rate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-06-2014

Have you checked your Spam folder just in case it's gone in there.

jonsie · ‎15-06-2014

If you ordered Friday I wouldn't expect you to get the phone yet unless you paid for Saturday delivery?

Is here anything at all showing in My O2?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎15-06-2014

Yeah I know that I won't receive the phone yet, just think its a little weird how I haven't had any confirmation about my email, apparently they can't find my order but the money has been deducted from my account, I'll wait until tomorrow then contact them by phone

Anonymous · ‎15-06-2014

Hi

Does sound weird that you've had no communication.

Nothing in your spam folder I assume ?

Let us know how you get on.