Right, Im gonna call it a night and wait to be woken up in the middle of the night with my missing txts. Night people
night bobby, just put yr phone on silent
im gunna...
Why the hell can't we roam onto other networks when our own service provider isn't available? That's what happens when you go abroad. We pay for a service and they could provide us with that service if they really wanted to. I guess for all of us on contract, they've had their money already so they probably don't really care if they aren't providing a service. Might change their tune if people started defecting to other networks when their contracts run out.
Outsourcing to one call centre in India, I cant see it being as expensive as O2 operating, Manchester, Leeds, Bury, Glasgow.
Three in Mumbai operate at a cost which is more than 50% less if performed in the U.S or U.K
When you see the amount of mistakes an outsourced company makes, then you realise its not in a persons best interests.
But O2 already outsource their Customer Service - the people you speak to when you call don't work for O2 they work for a service provider in the UK called Ventura - but it would be more cost effective if O2 gave the business to a service provider in India - then we could have 24 hour coverage
Outsourcing to one call centre in India, I cant see it being as expensive as O2 operating, Manchester, Leeds, Bury, Glasgow.
Three in Mumbai operate at a cost which is more than 50% less if performed in the U.S or U.K
When you see the amount of mistakes an outsourced company makes, then you realise its not in a persons best interests.
But O2 already outsource their Customer Service - the people you speak to when you call don't work for O2 they work for a service provider in the UK called Ventura - but it would be more cost effective if O2 gave the business to a service provider in India - then we could have 24 hour coverage
The overflow are outsourced.
