You can understand what you need to, you can ask them to repeat it.
They are there at 3am if you need them, thats what I call service in 2010.
O2 are still lagging behind with Customer Service.
We need 24 hour customer service for a 24 operating world.
Well, you go and have a look at the level of customer support you get from 3, if you think the fact they're there 24 hours is worth it then cancel your contract and leave.
The way I see it is that o2, as far as I can remember, has never had 24 hour customer services. If it's what Matt wants he should have never joined o2 in the first place. If he now needs this service and o2 aren't offering it anytime soon then he should leave - don't let the door hit you on the way out.
I think o2 have a fine balance of full service vs essential services only opening hours. Mon - Fri 8-9 Sat 8-8 and Sunday 8-6 for full service and 24 hours for lost and stolen.
If you want o2 to go 24 hours with customer services then something will have to give somewhere, you'll probably find they'd have outsource far more than they do at the moment to cut costs in order to fund having people sit about all night to answer calls which on the most part could probably have waited until morning.
Wanty - am I right that o2's lost and stolen calls are still answered by service operations who could probably confirm a network issue if you got through to them?
Yep, service ops will be open and I expect they're going to be getting a battering right now.
Yeah, poor guys, hopefully it'll be sorted soon though
Also shows that in fact there is somebody at o2 24 hours who, in the event of a major outage, can confirm this so you're not thinking that you have a broken phone all night until customer services open again in the morning.
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Outsourcing to one call centre in India, I cant see it being as expensive as O2 operating, Manchester, Leeds, Bury, Glasgow.
Three in Mumbai operate at a cost which is more than 50% less if performed in the U.S or U.K
When you see the amount of mistakes an outsourced company makes, then you realise its not in a persons best interests.
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@perksie... Imagine that :womanindifferent:
Still LOL'in @ Cameron Killed O2, What's next ?
Still LOL'in @ Cameron Killed O2, What's next ?
Right, Im gonna call it a night and wait to be woken up in the middle of the night with my missing txts. Night people
To be fair to the Customer Service guys they can only do so much. Whenever I have had to call Customer service the guys have always been really helpful. Never had a problem with them. Always great service. I agree it is annoying that I couldnt get through tonignt. But that isnt the fault of the individual guys who work for O2 customer services. They can only do so much and can only do what they are allowed to by the boss i.e O2.
Keep up the good work guys and lets hope Network comes back soon. (I miss my phone :robotsurprised: )
To be fair this isn't strictly true - i've had many occasions where they've given me wrong or conflicting info - once costing me £1500 - i'm sure its the minority as on other occaisions i've got thru to someone who was not only helpful but knew what they were talking about - but this should be the case whoever you talk to - not just when ur lucky
i cudn't agree more and as i said at times and more recently i have had no problems - but really o2 should ensure that the people they let give advise are fully trained to do so , thats why customers get grumpy.
Be aware that we get new people every week. The training we receive only covers about 20% of what we need to know. You may have been unlucky and got someone who was new, was leaving the job soon anyway or was in a bad mood from a previous call.
Sometimes too, the customers attitude can affect the service you get, you'll find that grumpy customers will get grumpy advice
i cudn't agree more and as i said at times and more recently i have had no problems - but really o2 should ensure the people they employ to give advise are fully trained to do so , thats why customers get grumpy in the first place
