No access to Network

[Anonymous]

Hello. My phone says 'No access to network' which has never happened to me before. Is there an issue with o2's network? Anyone else with this problem? Or is it something to just do with me?

I can't even ring o2 to tell them! Any advice?

[Anonymous]

O2 are the Service Provider, you have your contract with them.
They supply the service, you pay them for it.

If you do not get the service you are paying for, or it fails, then they are liable to you the customer, they can offer or you can request compensation for loss of services.

If you want to take them to court you can, and are with your rights to do so, it will cost you about £30 in Small Claims Court.

O2 will then have to recover what they have paid you from insurance or other parties.

[Anonymous]

O2 are the Service Provider, you have your contract with them.
They supply the service, you pay them for it.
If you do not get the service you are paying for, or it fails, then they are liable to you the customer, they can offer or you can request compensation for loss of services.
If you want to take them to court you can, and are with your rights to do so, it will cost you about £30 in Small Claims Court.
O2 will then have to recover what they have paid you from insurance or other parties.

If you win.

[perksie]

I would suggest you read the terms and conditions of your contract.

[Anonymous]

Excuse me, but I will win, and shall I tell you why? It's because O2 are in breach of contract, taking monies and not providing the service. That to me is theft. You say that it is not O2's fault, therefore O2 should be seeking their losses from the electricity company or whoever caused the problem.

O2 cannot pass the buck or hide behind a rock, they have contractual obligations which they have not delivered upon and I for one will be taking action. Anyone want to join me in a class action lawsiut against O2?

Let me tell you I have taken on many very large companies in the past and won every time, one of them being the UK's biggest company, and they did not have a leg to stand on, so O2 do not scare me, I will have a watertight case that they cannot wriggle out of.

[Anonymous]

still nothing in Newport, South Wales. I-phone saying no service now!!
Going to be a long night in work without it!

[Anonymous]

If you read the supply of services and goods act you will see;
Not fit for purpose, as the network has failed twice within three months. You can also use the New Unfair Trading Regulations 2008 to go agaisnt the small print that O2 use to 'protect' themselves. The Consumer also has protection from these.

It would be down to O2 to prove against your claim.

[perksie]

You are wasting your time posting like that.

Just post the outcome.

[Anonymous]

We are still down in Birmingham.
My cousin has just posted on my Facebook,she said that it is not O2 but BT as O2 are not the only mobile company with an outage.I know Vodaphone are still ok as my son is with them.

[Anonymous]

my phone has been out since like 7 an its really starting to do my head in!

whAT IS CAUSING THIS?

[Anonymous]

In common with other utilities, O2 operates a cost recovery program when their is damage to their network or infrastructure.

The damage incurred in this incident and is considerable one would like to believe as it has been off for a considerable length of time.

So they will recover their losses from whoever was responsible, so as a customer, you reserve the right to recover yours.