No access to Network

[Anonymous]

Hello. My phone says 'No access to network' which has never happened to me before. Is there an issue with o2's network? Anyone else with this problem? Or is it something to just do with me?

I can't even ring o2 to tell them! Any advice?

[Anonymous]

If you read the supply of services and goods act you will see;
Not fit for purpose, as the network has failed twice within three months. You can also use the New Unfair Trading Regulations 2008 to go agaisnt the small print that O2 use to 'protect' themselves. The Consumer also has protection from these.
It would be down to O2 to prove against your claim.

Well the fact you agreed to this term in your T&C:

"3.1 We have no liability other than the duty to exercise the reasonable skill and care of a competent mobile telecommunications service provider and retailer. If you are a Consumer Customer we do not accept liability for indirect or consequential loss, such as loss of profits, business, costs, expenses (unless such losses were reasonably foreseeable to both of us when this contract was entered into) or any other form of economic loss."

will hurt your case against O2. It was unforeseeable. In regards with the network being out a few months ago, where is your proof for that?

[Anonymous]

I shall be taking action under The Supply of Goods and Services Act 1982 (as amended)

The act states that 'The Act states that the trader (service provider) should provide the service using reasonable care and skill.' O2 have failed to do this due to their failure or failure of one of their contractors, for whom they are still responsible.

O2 cannot pass the buck or hide behind a rock, they have contractual obligations which they have not delivered upon and I for one will be taking action. Anyone want to join me in a class action lawsiut against O2?

Let me tell you I have taken on many very large companies in the past and won every time, one of them being the UK's biggest company, and they did not have a leg to stand on, so O2 do not scare me, I will have a watertight case that they cannot wriggle out of.

[Anonymous]

If you read the supply of services and goods act you will see;
Not fit for purpose, as the network has failed twice within three months. You can also use the New Unfair Trading Regulations 2008 to go agaisnt the small print that O2 use to 'protect' themselves. The Consumer also has protection from these.
It would be down to O2 to prove against your claim.

Well the fact you agreed to this term in your T&C:
"3.1 We have no liability other than the duty to exercise the reasonable skill and care of a competent mobile telecommunications service provider and retailer. If you are a Consumer Customer we do not accept liability for indirect or consequential loss, such as loss of profits, business, costs, expenses (unless such losses were reasonably foreseeable to both of us when this contract was entered into) or any other form of economic loss."
will hurt your case against O2. It was unforeseeable. In regards with the network being out a few months ago, where is your proof for that?

As I said, you are within your rights if you feel those terms are unfair, being it if you accepted them in good faith when they service was sold to you, you have the right to challange them using the legislation asaid in my last post.

As to my proof, in O2 outaging in February that is in my private communications with O2.

[Anonymous]

Yes, you have every right to contest it. I just hope you realise it's going to be tough, getting money from these guys when they don't have to give it, is tricky.

[Anonymous]

Yes, you have every right to contest it. I just hope you realise it's going to be tough, getting money from these guys when they don't have to give it, is tricky.

I am not afraid of the big boys, I have taken on the UK's biggest company and a Government department before, and won.

Once I have won, and O2 are told to pay compensation, if they do not pay up, I'll send in the bailiffs, and if compensation is over £750, I'll use Insolvency legislation and issue a Statutory Demand against the company.

[Anonymous]

Yes, you have every right to contest it. I just hope you realise it's going to be tough, getting money from these guys when they don't have to give it, is tricky.

I am not afraid of the big boys, I have taken on the UK's biggest company and a Government department before, and won.

I'll remember that when you're wanting to buy something from me. Haha.

[Anonymous]

If you read the supply of services and goods act you will see;
Not fit for purpose, as the network has failed twice within three months. You can also use the New Unfair Trading Regulations 2008 to go agaisnt the small print that O2 use to 'protect' themselves. The Consumer also has protection from these.
It would be down to O2 to prove against your claim.

Well the fact you agreed to this term in your T&C:
"3.1 We have no liability other than the duty to exercise the reasonable skill and care of a competent mobile telecommunications service provider and retailer. If you are a Consumer Customer we do not accept liability for indirect or consequential loss, such as loss of profits, business, costs, expenses (unless such losses were reasonably foreseeable to both of us when this contract was entered into) or any other form of economic loss."
will hurt your case against O2. It was unforeseeable. In regards with the network being out a few months ago, where is your proof for that?

As I said, you are within your rights if you feel those terms are unfair, being it if you accepted them in good faith when they service was sold to you, you have the right to challange them using the legislation asaid in my last post.
As to my proof, in O2 outaging in February that is in my private communications with O2.

Why are the terms unfair? It is a service outage, similar to a power cut - your response is like those ambulance chasing solicitors on the TV.

The reason I have put a complaint in, is that a service annoncement should be on the front page, and that is something which I feel Otelo would back up, not compensation as you have mentioned.

[Anonymous]

Yes, you have every right to contest it. I just hope you realise it's going to be tough, getting money from these guys when they don't have to give it, is tricky.

I am not afraid of the big boys, I have taken on the UK's biggest company and a Government department before, and won.
Once I have won, and O2 are told to pay compensation, if they do not pay up, I'll send in the bailiffs, and if compensation is over £750, I'll use Insolvency legislation and issue a Statutory Demand against the company.

By the way, Insolvency Legislation would not be invoked by a court of law, as they would deem it a vexatious use of company law.

[Anonymous]

They are providing a service to my business, business to business under contract, and as a business, they have failed to honour their contact which is affecting the flow of my business and costing my business money (for example having to re-direct 0800 number and pay re-direction costs, and setting up new mobiles with T-Mobile). Therefore O2 are liable for all losses suffered by my business as a result.

What would O2 do to you if you did not honour your contractual obligations?

[Anonymous]

Yes, you have every right to contest it. I just hope you realise it's going to be tough, getting money from these guys when they don't have to give it, is tricky.

If it goes to court and the Judge awards compensation O2 will have to find it.
Maybe in the form of a few Customer Service Advisors.

But then this will make them realise and teach them, and they will have to do something to safe guard these things in the future, both the Infrastructure and the way they treat, serve and inform their paying customers and clients.