General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Chat with Customer Services Staff

every time I go online at O2 a little box pops up telling me Sales Staff are available to talk if i need help. I select CHAT, click on "I am an existing customer" and wait, and wait and wait and wait but no one ever speaks to me. Now I know O2 custom...

Ring O2 for iPhone 4. It works!

Okay so after much reading and confusion about how exactly to get an iPhone 4, I assumed that I would just have to sit back and wait for one. I tried ringing all my local O2 stores, ringing carphonewarehouse stores and order line, same with phones4u ...

When is an existing customer not an "existing customer&

When is an "existing customer" not an "existing customer"? Apparently if you have a phone with O2 you're not able to get a new line with iPhone 4: can only upgrade: if you have broadband you can get a new line, however. Having queued twice to get the...

O2 and Femtocell technology

All, has anyone (including O2) got any news of Femtocells (the little devices you use in the home to boost the signal)?O2 trialled these a while ago and then, nothing. Vodafone have them but the signal in my area is rubbish so I REALLY need one.If an...

Contract - £100 security deposit

Hi all, I took out a contract 2 months ago, and I had to pay a £100 security deposit (I had recently moved house so probably didn't fare too well on the credit check). I was informed at the time that the £100 deposit would be repaid to me after 3 mon...

iPhone Internet Use Abroad - £400 bill

I bought an iPhone on a £35/month contract, with o2, roughly three months ago, having been an o2 pay as you go customer for the past 7 or 8 years.I've just returned from a holiday in Porto Santo (Portugal, EU), and have received a bill from o2 for ap...

iPhone 4 for O2 customers - but not pay&go - just me?

I tried to buy a new iPhone on Thursday like thousands of other people.After hours of queuing I was told that being an O2 pay and go customer I didn't qualify to be able to take out a 24 month contract.I tried to explain that I had emailed customer s...

iphone 4 availability - customer service

I've been trying to get hold of an iPhone 4. The online stock check wasn't working out for me so I tried calling customer service. None in stock - try calling back.Today myself and a colleague heard a rumor that there were in stock and called at the ...

O2 censors my Internet connection.

I've tried to open a web page, and have been redirected to http://www.o2av.net/ageverify which on iPhone shows a page that requests my credit card number to prove my age.Is that some kind of scam? If it's O2 really doing this, is such censorship even...

Disabled? Don't use O2!

O2 customer services is appalling and insulting!On being told my account was overdue, I called to pay the bill in full over the phone but just wanted to check why it hadn't been collected by direct debit as usual. An 'adviser' asked me security quest...