General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

help i need to block a number!!!!!!!!!!

i really need to block my ex boyfriends number i cant change my number as i use my phone for my work is there any way of getting his number blocked as he is starting to harrass me now?? please help thanks

Will o2 pay me out of contract?

Hello, i am currently with 3 mobile and my contract runs out in march/april time.I have been with 3 for about 3-4 years now but i want to change to o2 and get an iphone.Will o2 pay 3 the remainder of my current contract if i switch to o2?I have heard...

Web security breach? Fraud opportunity?

Hello,My PC is so slow, that when signing in to "My O2", on entering my info and hitting enter, I noticed an intermediate webaddress which forwarded me on to "My O2". Using 'Alt' and 'Print Screen' I managed to capture this intermediate blank page wh...

50 free minutes text from o2-UK - Genuine?

I've just received a text message from "o2-UK" that reads:O2: You've got 50 free minutes to O2 numbers waiting for you. No catches. To get them text YES to 22012 and use in 30 days. To stop texts, call 2220"I've never received a text like this before...

returned phone not received by o2?

Hi, i bought a Sony Ericsson C903 off O2 a week or more ago. I didn't like it and decided to return it. I called customer service, gave them the details like IMEI number and stuff, and then they gave me the order return number. They said they would e...

o2 charge extra £4.97 for VAT?! This wasn't shown anywhere.

On top of the £35 I will be paying, I have now been notified that an extra of £4.97 for VAT will be charged on top. Nowhere is this stated before you sign up for the contract, not even in the terms and conditions.Are they suppose to be doing this?Tha...

mobile scam

My wife has been losing money on a scam recently. She recieved a text for a message on the number 87122, all she did was view the number, never even put the number in and it took £3 off her, it has done this 3 times now, she has never answered it but...

When will O2 approve of the new N96 firmware upgrade?

When will O2 approve of the new N96 firmware upgrade to V12.something? It's been 3 months since it was released and the time this is taking is ridiculous. This is my first phone with O2, so far I'm pleased but the one thing that is really ticking me ...

SMS messages not arriving

Frequently me and my girlfriend (who are both on o2) are finding that SMS messages between us are not being received, as in sometimes I don't receive her texts and she doesn't receive mine. It's been happening over the last few weeks now.Is anyone el...

o2 Money.

HiI know the two o2 prepaid cards are pukka, and indeed have requested one.I am curious to know however why they do not seem to carry the Visa hologram, just the Visa logo?