General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

"Contact Us" link on front page of o2 site is brok

Well, it's a novel way of improving the response time to customer queries. Could someone else click it to see if it's broken for everyone, or if I'm just lucky?

sms texts not received abroad qatar

I currently have two phones with o2 one contract and one payg i have hadno problems texting my partner who resides in qatar on his 02 iphone or his othermobile payg on qtel network. Two days ago he suddenly stopped receiving text messages to his payg...

over an hour on hold!

Is anyone working at O2 today!!!

Dhl and O2

Hi, ***post edited due to arrival****Neil.

discount

Can I get a discount, I work for G4S, and someone at work told me we are entitled to a 30% discount. Im not sure if this is true or not.

Iphone-O2 store-Anovo UK Repairs

To anyone who may be able to offer some advice or guidance about my current situation.Approximately three weeks ago my 11 month old iphone 3G developed a error where the screen turned white and the only ways to reset the iphone for use were a manual ...

No e-mail response

Just after Xmas I e-mailed several queries via "contact us" Response to be within 24 hours. Next day no response, but sent queries ref my wifes phone. 4 Days no response. Tried Ask Somebody or other on the home page. Listed points and complaints. Que...

End of loyalty?

Hi everyone, just registered to ask if anyone else had been told this? Tried to upgrade today, Am on a £35 per month tarrif reduced to £20 with a loyalty discount, the bloke on the phone told me o2 are stopping loyalty discounts and from my contract ...

Voicemail ?

Hi all,I set up my voicemail a while ago, on pay monthly.I want to set up a pin number so I can access voice mail from another phone.My ? is if I setup a pin,does this mean everytime I ring 901.I have to enter the pin number?or can I set it up just t...

Unable to make or recieve calls!

Since I have put my o2 sim card in my unlocked Nokia phone, I have lost all my call contacts and am unable to make or recieve calls! Yet I can send and recieve texts, strange!I would really appreciate any help with this problem. Thanks in advance.