General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Disabled? Don't use O2!

O2 customer services is appalling and insulting!On being told my account was overdue, I called to pay the bill in full over the phone but just wanted to check why it hadn't been collected by direct debit as usual. An 'adviser' asked me security quest...

Difference between o2 and o2 from Carphone Warehouse?

Is there any difference? Is it all o2, or if I upgrade at Carphone Warehouse will I have to go through them all the time and not o2?Any disadvantage with upgrading through Carphone WArehouse instead of o2?

O2 shambles again - you think after 3 launches they....

What a joke - first in the queue at phones 4 u, have my phone, but it's 02 letting the side down.The lady has spent over an hour on the phone trying to talk to upgrades!!Orange & Vodafone customers have been and gone already!!!O2 you are a shambles, ...

Credit Checks, Are they saved

I recently went into an o2 store (June 24th) hoping to setup a new iPhone contract. The credit check was approved but you asked for an extra Deposit. Unfortunately i did not have money on me at that time so couldnt proceed and had to leave . I also t...

Who got an Iphone on launch day poll

Just a little survey because im curious how many of us actually managed to get our hands on one and how.If you queued how long did you queue for? What number were you in the queue and how long did the queue get?

HELP! PLEASE

I went into my local 02 store earlier to get my iphone 4 and they were all out of stock + all local stores are out of stock also.unfortunatly i am going on holiday from the 17th to the 24th but i need to use the early upgrade offer... i have just put...

Available Stock

I was just in Clapham Junction about 90 mins ago and called in Carphone Warehouse to find out if they knew when White ones would be available, he said their next delivery was 2nd July and there might be white ones, however, he did say they had 3 phon...

How do I access BT Openzone on iPhone O2??

I've tried connecting to BT openzone on my iPhone (I'm an O2 iPhone monthly contract customer). But it won't let me connect. I'm not even sure how to do it.When I try to connect and then open Safari it brings up a window asking me for my username and...

Customer Services Shambles

Been up since 7am as i was told that i would have to do my upgrade over the phone because i'm taking part in the "Early Upgrade Offer". At 8am i phoned, it went straight into being engaged, after a few tries i got in. (Thats what she said)SO after wa...

O2 are ridiculous

I've repeated this story to about 50 o2 employees who are passing me backwards and forwards.I got mugged 2 days ago (Iphone 3gs), and as any normal person would do I reported it to the police and continued to file an insurance claim through o2 (I pur...