Re: No Service - Page 4

Anonymous · ‎27-07-2014

I have been unable to make calls or send texts properly for over the past 4 days and like others have been told by live chat that there is nothing wrong, where there so obviously is! I pay for 30 days service in my monthy tarriff not 26!! Why cant O2 be transparent about this instead of leaving it to the customers to do the running!!!? Do you have customer service standards? I havesent my email of complaint and would urge others to do the same, I wonder, wouldnt a better approach to send us a text if a mast goes down or is being upgraded to give us an idea of what is going on and for how long? Or would this mean that you would pay more in refunds for lack of service?

Anonymous · ‎28-07-2014

Update on my service.........my signal suddenly returned at about 1.30pm with the delivery of a text message sent to me at 12pm.. So far it's still on but the site says there is still a problem with the mast! No idea what to think now

Anonymous · ‎28-07-2014

Sounds like a mixture of the mast status and mast congestion

jonsie · ‎28-07-2014

Hopefully just the status page that hasn't been updated as fixed.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-07-2014

It takes a while for the status pages to update both for issues and repairs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-07-2014

Hey there, I thought I'd join in with this. As of today I can't get on line and I can't send or receive text messages.

There's no mention on this website about problems in my area, but a live chat a few minutes ago ended with me being told there are issues in my area that they hope to be resolved in the next 48 hours...although they did say they don't know when exactly.

jonsie · ‎28-07-2014

Live chat...ok.

Is there anyone else you know having problems on O2 in your area?

I would be inclined to try cleaning your simcard and/or trying it in another handset to be sure that it is a network problem.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎28-07-2014

I spoke too soon.......my service has gone down again! Grrrrrr Site says all is working fine now.......

Anonymous · ‎30-07-2014

I used to boast about my reception on O2 and how amazing they were...but now I am eating humble pie... lol,,, I think there might be a lesson there... somethng about "He who laughs last" or something!

Anonymous · ‎30-07-2014

On the contrary I find myself fortunate.

Anonymous · ‎30-07-2014

seriously o2...you're meant to be one of the biggest and yet my signal drops out constantly....my phone can sit still outside with full signal 3g, and then nothing......nightmare.....fife needs a signal boost....especially burntisland...FED UP DOT COM.