I have been unable to make calls or send texts properly for over the past 4 days and like others have been told by live chat that there is nothing wrong, where there so obviously is! I pay for 30 days service in my monthy tarriff not 26!! Why cant O2 be transparent about this instead of leaving it to the customers to do the running!!!? Do you have customer service standards? I havesent my email of complaint and would urge others to do the same, I wonder, wouldnt a better approach to send us a text if a mast goes down or is being upgraded to give us an idea of what is going on and for how long? Or would this mean that you would pay more in refunds for lack of service?
