No Service

[Anonymous]

I have been unable to make calls or send texts properly for over the past 4 days and like others have been told by live chat that there is nothing wrong, where there so obviously is! I pay for 30 days service in my monthy tarriff not 26!! Why cant O2 be transparent about this instead of leaving it to the customers to do the running!!!? Do you have customer service standards? I havesent my email of complaint and would urge others to do the same, I wonder, wouldnt a better approach  to send us a text if a mast goes down or is being upgraded to give us an idea of what is going on and for how long? Or would this mean that you would pay more in refunds for lack of service? 

[Anonymous]

@Anonymous said "Try using TU Go in the meantime"

Assuming they have home broadband if this is happening at home. .

[Anonymous]

---

@Anonymous wrote:
@Anonymous said "Try using TU Go in the meantime"

Assuming they have home broadband if this is happening at home. .

---

I can only assume that they do if they're here..?

[Anonymous]

@Anonymous how long are they supposed to use tu go for they have been told there's nothing wrong so the issue really here is O2 not being honest and admitting that there is something wrong

[MI5]

Also assuming they are on consumer contracts?

[Anonymous]

And that they can get tu go to work which isn't always possible

[Anonymous]

You have a point @Anonymous

Or they may be on a shops / cafe free wifi or visiting a friend / family member with home wifi.

[Anonymous]

---

@Anonymous wrote:
@Anonymous how long are they supposed to use tu go for they have been told there's nothing wrong so the issue really here is O2 not being honest and admitting that there is something wrong

---

I don't know, simply trying to offer a practical solution. The reality of the situation is OP can use TU Go if it's possible or wait it out with no service at all. I've personally never had any issues with TU Go and most people don't, obviously when things go wrong people are more inclined to post on here about it so it doesn't always seem that way.

[Anonymous]

I appreciate your offering a practical solution @Anonymous as most of us here have also suggested using Tugo if on a consumer tariff.

It's just adding frustration when Tugo has major glitches (appreciate you've not experienced this) and it sometimes feels O2 instigated Tugo to cover for some a degrading in quality service ,and then don't offer said solution to business or Payg customers. 😞

Bring on calling over wifi without the need for any app thus giving a seamless experience.

[Anonymous]

I have been in Kent for a week and the reception was absolutely appauling. I have never experieinced anything as bad since the 90's. Yesterday I was on the M2 pile up and when I asked my daughter to use my phone to find an alternative route and to message my family to let them know we had not been involved in the accident there was no reception for over an hour possibly two. Luckily my daughter was with EE and she had no trouble in using her phone. 

[Cleoriff]

@Anonymous  O2 signal problems seem to be increasing from the amount of posts we see on here.

I have family members on EE and their reception beats O2 hands down