Next,Day Delivery

[Anonymous]

Yesterday ( Thursday ), I decided to buy a phone online after seeing the " next day delivery if you order before 10pm " notice. By 1pm today ( Friday ) when I still had no email to say it was dispatched I contacted a " guru " who informed me that I wouldn't receive it till probably Monday. 

Then told me I couldn't cancel my order because it had been processed.

After talking to a guy on the phone I was assured I would get it on Saturday and he would phone back in 20mins to let me know what time I would get it. That was 4hrs ago. 

I am soooo angry.

[Cleoriff]

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@alibongo54 wrote:

Hi, Yes I check spam daily and nothing there, just spoken to Danny on Chat and he confirms the order was completed yesterday.

I ordered via Open Events team so maybe its done differently but last time I ordered via them I got a text message and emails and a tracking number - I guess processes change.

Thanks

Alison

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I hope you get some news on this order some time today Alison... I agree the thread doesn't make for happy reading. Our advice would always be to keep on ringing customer services until you get an answer ....

[jonsie]

Is anything showing yet in My O2?

[alibongo54]

No tracking number just shows complete....

[Anonymous]

Speak to the courier company if you have their details or O2 customer services on 202 contract / 4445 payg

Look behind your bin 😞

[alibongo54]

They told me royal mail will deliver it which I found strange as normally it's yodel. I have no tracking number to give to royal mail...

[Anonymous]

Can O2 provide the tracking number over the phone to you ?

[jonsie]

They do sometimes use Royal Mail.

[alibongo54]

I am going to try now obe more time to call and get a tracking number!

[Anonymous]

Good luck.

[alibongo54]

As I have done it via their open events team they can not give me a tracking number as they get a shop to send it to me!!! grrrr