New customer with Z5 compact

[Anonymous]

I wish I didn't change providers! Ive had my phone not even 2 weeks and its telling me my data is nearly done! How when I use wifi 70% of the time plus i did as instructed by o2 and switched off my data when I get home. This is ludicrous. I may end up giving back the phone and cancelling the contract as im still within my 14 days. 

[Anonymous]

Ok thanks I agree a bit more data is needed 😩

[Anonymous]

A lot of people dont realise just how much data youtube does use. The other user is correct there is a section on the phone. Menu - Settings - Under Wireless and Networks tap on Data Usage, might be in a menu labelled More - then at the bottom of the page it will explain exactly what you have used your mobile data on. Also using the options at the top you can restrict it or get the phone to warn you when you are near the limit and also when it resets (in o2's case on the generation of your bill date). But no a lot of places wont explain that youtube does use a lot of data allowance, but when you are at home if you keep wifi turned on you wont have to keep turning off data when you get home as wifi will over-ride the data connection. 

Hope this helps. Sorry not meaning to come across if seems like im talking down to you.

Warren x

[Anonymous]

Not at all warren, you have been helpful as o2 sed that wifi switches off after 20mins of non use on a phone and goes back to using data which I have never heard of in my entire life.

yeah ive seen all my apps and whos used what being the culprit YouTube loool 😩😂🙈

[Cleoriff]

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@Anonymous wrote:

Not at all warren, you have been helpful as o2 sed that wifi switches off after 20mins of non use on a phone and goes back to using data which I have never heard of in my entire life.

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I have absolutely no idea who at O2 would have provided you with that ridiculous explanation...Blimey

[MI5]

Sounds like a live chat gem

[Anonymous]

I know @Cleorif 🙄🙈

[Anonymous]

@MI5 Funny enough it wasn't this time I decided to call 😩😩😩

[viridis]

Maybe iPhones a few years ago as part of battery "saving" but never on Android or Sony Xperia ui.

[Cleoriff]

Or iPhone WiFi Assist when it had that bug and didn't assist much at all....

[MI5]

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@Cleoriff wrote:

Or iPhone WiFi Assist when it had that bug and didn't assist much at all....

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It's not a bug though - it's designed that way.

You can, of course, choose to turn your wifi off when you lock the screen on android, but why anyone would want to do so I've no idea!