Re: New Phone Return

Itzcraig · ‎17-09-2018

So i returned my new phone which I didn’t like within 14 days. As tracked by royal mail it shows that the phone reached the return o2 center. When i asked them to cancel my contract they are saying that the phone is not marked as return. How many days does it take for them to mark my phone returned??

MI5 · ‎17-09-2018

Usually takes around 7 days for O2 to scan it back in and clear your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-09-2018

Hi @Itzcraig

It happens when the warehouse scan it back into the system...

If worried contact customer services https://www.o2.co.uk/contactus

Edited spelling

Veritas Numquam Perit

Itzcraig · ‎17-09-2018

Been contacting o2 several times. First time i was told it was scanned and marked return and within 24 hours everything will be cleared. 2nd one said it might have reached o2 return center but not scanned. 3rd one said give it few days till friday and said ill have to pay remaining phone amount.( why should i pay if i returned the phone within 14 days and was marked return) ?

MI5 · ‎17-09-2018

You only have to pay for any usage during the 14 day period before you returned it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎18-09-2018

Hi @Itzcraig, and to the forum!

It'd be great if you could share any new update with us on this, when your phone is scanned and the contract cancelled. If you need any further help do let us know

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Itzcraig · ‎18-09-2018

Just now heard that now the contract will be ended on the 24th tuesday and then my phone was marked returned!!

Cleoriff · ‎18-09-2018

At least they have found it and scanned it back into the system @Itzcraig

Veritas Numquam Perit

Itzcraig · ‎18-09-2018

Yea i think because my phone bill ended and only my sim card bill was there. So yea and it shows on my number that my contract will end on the 24th. What a relief after all the struggle with customer service

MI5 · ‎18-09-2018

Good news mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.