New Billing Platform - O2 Cut Me Off Help

[Paulamcp31]

I have had a number of emails and letters from 02 to say they are disconnecting my service due to migrating to a new billing system.

I called them last week and was given a PAC code for my 3 devices, it has worked for only 2. My personal phone has now been disconnected and I have lost my number. 

I have tried calling on 0808 281 6956 and can’t get through - yesterday I was on hold for 3 hours and no one picked up!! 

Tried calling 202 and they don’t recognise my number and are telling me that I don’t have an account. 

Im at my wits end is there anyone here that can help get me a new PAC code? 

[MI5]

@Paulamcp31 

As customers like yourself, all we cab fo is give you help guides:

Guide: How to get your PAC [June 2021 Update] 

Guide: How to find help & contact O2 

The social media teams are good to try.