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New Billing Platform - O2 Cut Me Off Help

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

I have had a number of emails and letters from 02 to say they are disconnecting my service due to migrating to a new billing system.


I called them last week and was given a PAC code for my 3 devices, it has worked for only 2. My personal phone has now been disconnected and I have lost my number. 

I have tried calling on 0808 281 6956 and can’t get through - yesterday I was on hold for 3 hours and no one picked up!! 

Tried calling 202 and they don’t recognise my number and are telling me that I don’t have an account. 

Im at my wits end is there anyone here that can help get me a new PAC code? 

Message 1 of 2

Level 94: Supreme
  • 147417 Posts
  • 637 Topics
  • 28316 Solutions


As customers like yourself, all we cab fo is give you help guides:

Guide: How to get your PAC [June 2021 Update] 

Guide: How to find help & contact O2 

The social media teams are good to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2