on 30-05-2024 10:07
Even with PAC sent and confirmed by 02, new number (instead of the old number) still appears in my phone.
I can still use my old network when it should have been deactivated as soon as I activated the new sim.
sim took several days to arrive and now 02 is apparently sending a new one. A bit disappointed
on 30-05-2024 20:58
Unfortunately, this is a customer to customer community so we cannot access your account or help you directly.
If you need further help from O2 on this, I suggest that you message O2 on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are UK-based and have a good reputation for solving problems.
A complete schedule of how to contact O2 is in :-
Guide: How to find help & contact O2