keeping old number

[new24]

Even with PAC sent and confirmed by 02, new number (instead of the old number) still appears in my phone.

I can still use my old network when it should have been deactivated as soon as I activated the new sim. 

sim took several days to arrive and now 02 is apparently sending a new one. A bit disappointed 

[Oxonian]

@new24 

Unfortunately, this is a customer to customer community so we cannot access your account or help you directly. 

If you need further help from O2 on this, I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are UK-based and have a good reputation for solving problems.

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2