NOT A UK CALL CENTRE ANYMORE!

[Anonymous]

I joined O2 for the specific reason that you are a UK based call centre which you splashed all over your adverts and IVR's.  Now that has disappeared and South African advisors are answering calls.  They cant understand me and I can barely understand them.  It seems to me you are becoming one of the many sheep out there and are happy to outsource to save money without informing your customers!

Why have you done this and why havent you advised your customers of this?  You were very quick to jump on the bandwagon when other companies outsourced and shouted about how you were UK based, why arent you declaring your outsourcing move now?

[anticpated]

Because with every 100 calls you make to them, O2 set money aside for a Rhino fund.

I don't know, outsourcing - scumtown - weird city.

[Liquid]

Didn't realise this had gone through yet:(

[Anonymous]

Hope you're mistaken cos O2 are still claiming "24/7 UK-based customer service"

http://www.o2.co.uk/broadband
under "why choose O2 Home broadband and phone"

[Anonymous]

Home Broadband and Home Phone are still UK based, mobile phone's arent thats why I posted it in the mobile section.

[Anonymous]

This section is for everything not just mobiles.

[adamtemp64]

this thread was moved from pay monthly etc section by the mods

[Anonymous]

Thanks Adam,
So it's admin causing the confusion -- they could have said

[perksie]

There was talk of a call centre being set up in S Africa with a staff of 400, O2 employ 12,000 in the UK.

There are also people employed by O2 in the UK who are not of a UK ethnic origin, the same as any other UK company.

[Liquid]

Wow that really is a saving 12,000 staff let go and swapping them out for 400:)