NOT A UK CALL CENTRE ANYMORE! - Page 3

Anonymous · ‎28-11-2012

I joined O2 for the specific reason that you are a UK based call centre which you splashed all over your adverts and IVR's. Now that has disappeared and South African advisors are answering calls. They cant understand me and I can barely understand them. It seems to me you are becoming one of the many sheep out there and are happy to outsource to save money without informing your customers!

Why have you done this and why havent you advised your customers of this? You were very quick to jump on the bandwagon when other companies outsourced and shouted about how you were UK based, why arent you declaring your outsourcing move now?

jonsie · ‎29-11-2012

Online chat has been outsourced for many months but the call centres are a big issue for me. Whilst it's only a small trial now I would hate to see more and more calls outsourced to South Africa or anywhere else.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎29-11-2012

Capita has always been a fun and rollicking kind of company which now appears to run most of the UK.

I looked at buying into it some years ago, until I found their share price had more ups and downs than The Big One in Blackpool.

Many companies pass anything they find difficult to handle over to Capita now with widely varying degrees of success.

I was lucky enough to have them managing my pension on behalf of a huge multinational and dealing with them ranged from - we're sorting it out for you, to - we don't have any records of who you are!

More about them here:

http://en.wikipedia.org/wiki/Capita_Group

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎29-11-2012

I've always referred to them by their nickname:smileywink:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎29-11-2012

@jonsie wrote:
I've always referred to them by their nickname:smileywink:

Didn't think I'd get away with that!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎29-11-2012

i do understand that o2 want save money at the mo UK are mess up

Liquid · ‎29-11-2012

If it was up to me I'd of liked to put more jobs in the uk. Not that there's not already a lot going. Maybe forcing some of the youth "who just can't find a job anywhere" into working for O2

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎29-11-2012

@ashleyjonesuk10

Are you part of the foriegn call centres/online chat?

MI5 · ‎29-11-2012

@Anonymous wrote:
@Anonymous

Are you part of the foriegn call centres/online chat?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Liquid · ‎29-11-2012

Haha so cruel

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎29-11-2012

No idea what Liquid and MI5 are talking about!