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NO SIGNAL!

Anonymous
Not applicable

I have had no signal for the last 48 hours! I'm not the only one affected - no-one in the area has any signal on O2... The so called "customer service" is appalling and we are all sick of being told "our systems show no current problems in your area"! An admission of the fault would be a great start and at least five people I know are changing networks first thing tomorrow - as I will too if this isn't resolved!

Message 1 of 26
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25 REPLIES 25

jonsie
Level 94: Supreme
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Message 21 of 26
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Anonymous
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Thanks guys! Me too! Can't fault O2 CS, very happy with the genuine apology and explanation for no reception 😃

Message 22 of 26
939 Views

Anonymous
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Quick update - spoke to a great guy @O2 who said the fault was indeed recorded by the system after all! Offered 10% off my next bill too what a result! Not quite sure I believe the neighbours who reckon they're getting £35 off theirs though....!

Message 23 of 26
875 Views

Anonymous
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Glad you got it sorted!

 

And yeah, £35 sounds not right to me either!

Message 24 of 26
872 Views

perksie
Level 69: Guiding Light
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Result, not too sure I believe the neighbours though. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 25 of 26
870 Views

Anonymous
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Haha yeah the guy at CS basically said they were talking crap!

Message 26 of 26
864 Views