I have had no signal for the last 48 hours! I'm not the only one affected - no-one in the area has any signal on O2... The so called "customer service" is appalling and we are all sick of being told "our systems show no current problems in your area"! An admission of the fault would be a great start and at least five people I know are changing networks first thing tomorrow - as I will too if this isn't resolved!
you getting paid my 02 incidently? We have a problem they are not interested, cant get hold of anyone, paying money each month, this is NOT the first time they have gone down recently and we just get fobbed off! I don not expect to trawl the internet to find out why... i do not expect to have to make calls on other peoples phones, and i certainly do not expect to pay for a service I do not reiece
Maybe because I can access my e-mails on this laptop and I left my e-mail address with an O2 guru who promised to keep me updated while they were "looking into the matter" - which turned out to be repeating their statement that there's nothing wrong... I'm sure the issue is due to the bad weather we've had here but its so frustrating to have so many people with no signal and to constantly hit a brick wall when trying to fix it.
If you can get as many as possible to phone in they will take it more seriously.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5
Forget the Gurus, I had the same issue was told to go to a shop pay £25 for a 'borrowed' phone while they sent mine away.... the signal was down, it is so frustrating if they just say it is!
Thanks perksie that's the best advice I've had so far 😃 it's horrible when the customer services people almost accuse you of lying about a broken mast!
Thanks, will do! Just want it fixed really... Been with O2 since they were BT Cellnet and they've always been fantastic till now - hopefully it's just a blip!
Thanks, will do! Just want it fixed really... Been with O2 since they were BT Cellnet and they've always been fantastic till now - hopefully it's just a blip!
Keep us in touch with how you get on.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5
We have signal again! Oddly enough I seem to have better coverage than before... Rang CS and the computer put me through to the wrong dept twice... CS staff were (as always) very nice and helped as much as they could - finally put it down to a problem with bad weather which they said wouldn't show up as a fault on their system. They apologised and said to get as many people as possible to report if it happens again as the mast may need maintenace... - Understandably no goodwill gesture in this case =( thinking of complaining to whoever controls the weather though!!
