on 28-01-2013 21:30
on 28-01-2013 21:30
I have had no signal for the last 48 hours! I'm not the only one affected - no-one in the area has any signal on O2... The so called "customer service" is appalling and we are all sick of being told "our systems show no current problems in your area"! An admission of the fault would be a great start and at least five people I know are changing networks first thing tomorrow - as I will too if this isn't resolved!
on 29-01-2013 14:44
on 29-01-2013 14:44
Hope your problem is now sorted for good:smileyhappy:
on 29-01-2013 15:19
Thanks guys! Me too! Can't fault O2 CS, very happy with the genuine apology and explanation for no reception 😃
on 13-02-2013 22:45
Quick update - spoke to a great guy @O2 who said the fault was indeed recorded by the system after all! Offered 10% off my next bill too what a result! Not quite sure I believe the neighbours who reckon they're getting £35 off theirs though....!
on 13-02-2013 22:46
Glad you got it sorted!
And yeah, £35 sounds not right to me either!
on 13-02-2013 22:47
on 13-02-2013 22:47
Result, not too sure I believe the neighbours though.
on 14-02-2013 00:11
Haha yeah the guy at CS basically said they were talking crap!