My order has been returned to sender

Sailormoon · ‎02-03-2021

I order a phone, as far as I’m aware everything went through fine. I’ve had all my contract details sent to me as complete. The order was out for delivery and the courier advised o2 have requested the device be sent back and to contact them for further information. I’ve contacted them numerous times and no one is able to give me any information but to wait for a specific department (which they won’t name) to contact me. I haven’t been contacted nor have I received any emails detailing the issue.. the only thing I can conclude is there is an issue with my credit, however, nothing indicates that as the direct debit has been set up as of today (notified by my bank) but the order was placed 4 days ago.

MI5 · ‎02-03-2021

@Sailormoon

I'll ask @O2Daniel to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sailormoon · ‎02-03-2021

THANK YOU!

MI5 · ‎02-03-2021

No worries......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Daniel · ‎02-03-2021

Thank you for the tag @MI5, i'm going to get one of my coleagues to have a quick look into this for you @Sailormoon.

@Thomaso1 could you take a look into this for me please.

Thomaso1 · ‎02-03-2021

Thanks @O2Daniel. I will Private message you now @Sailormoon and see what I can do

O2Lisa · ‎04-03-2021

Morning @Sailormoon, I'm just going to message you privately to make sure everything is sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

Boosta76 · ‎26-06-2021

My order has been returned to sender for some reason I watched it on o2 tracking app it arrived at the final depot the it was returned now it's saying it's being delivered in a couple of days is there a problem or will it be delivered.

MI5 · ‎26-06-2021

@Boosta76

You'll need to call customer service to check that.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.