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Roaming charges

Andrew13
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Is it true that O2 are about to reintroduce the rip off roaming charges for travel in Europe?
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Bambino
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@Andrew13 Yes it's true. Now that the UK is no longer part of the EU I don't know why anyone should be surprised by this. It was only a matter of time. It also won't surprise me to see the other networks increase their charges as well. They won't want to get left behind gouging money out of their customers.

Price changes and Europe Zone fair usage limit | Help and Support | O2

 

I DO NOT WORK FOR O2



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Message 2 of 16
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viridis
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Must be said though..
You can use up to 25gb for free.
So anyone on a tarrif under that data figure, won't notice a thing, anyone over it, will get the paywall at 25gb
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Cleoriff
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As @pgn  posted here BREXIT 

 

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Martin-O2
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Hey everyone I have an official statement around the changes to roaming charges. Please see. below and let me know if you have any questions. 

 

“Less than 1% of our Pay Monthly customers reach anywhere near 25GB during occasional travel to Europe. If a customer’s UK monthly data allowance is over 25GB, from August 2 they will have a Roaming Limit of 25GB when roaming in our Europe Zone. This means they can use up to 25GB of their allowance at no extra cost – we’ll text them if they get close to the limit, and again if they reach it.  A customer can still use data if they reach our Roaming Limit, but will be charged £3.50/GB.”

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Charlie1388
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I’ve had an email to say that I can terminate with out a charge because of this change in contract, how do I do this and is it the whole contract?
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Projectionist
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To be fair, if you're staring at your phone enough to be using more than 25GB during your holiday, then you might want to consider going to a more interesting destination....  rofl

Using Pixel 4 ( O2 + 1pMobile) , Samsung E1182 ( geosim + dtac)
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Cleoriff
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@Charlie1388 wrote:
I’ve had an email to say that I can terminate with out a charge because of this change in contract, how do I do this and is it the whole contract?

@Martin-O2Can you clarify this please?

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Martin-O2
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Will do @Cleoriff! I'll check this with the team now. wink

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Message 9 of 16
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madasaf1sh
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@Charlie1388

The way i have read it is if you have a tariff which has over 25GB of data then you "may" be able to cancel and only on a non refresh tariff... if you are on refresh you will need to pay the rest of your device at point of giving notice.

And to be fair to o2 every other network has fair use policies which are around the same or less with high data usage tariffs.

I agree with @Projectionist if you are using your phone that much whilst abroad then go somewhere interesting rofl

 

 

edited: as pressed enter too early 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





Message 10 of 16
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